We are committed to providing our customers with the highest quality personalized gifts. However, because our gifts are made to order and are personalized, we are unable to accept returns.

We understand that this may be inconvenient, but we hope you can understand our position. We take great pride in our work and we want to ensure that you are completely satisfied with your purchase.

Reasons for No Return Policy

There are several reasons why we have implemented a no-return policy for personalized gifts:

  • Customized Products: Personalized gifts are made to order and are specifically designed for the recipient. As a result, these products cannot be returned or exchanged.
  • Unique Designs: Each personalized gift is unique and cannot be restocked. Once a gift is made, it is one of a kind.
  • Production Costs: The cost of producing personalized gifts is high. In order to keep our prices affordable, we are unable to accept returns.
  • Customer Satisfaction: We want to ensure that our customers are happy with their personalized gifts. We carefully inspect each gift before it is shipped to ensure that it meets our high standards of quality.

We understand that this may be disappointing, but we hope you can appreciate our position. We are committed to providing our customers with the best possible products and services.

Alternatives to Returns

If you have any concerns about your personalized gift, please contact us immediately and we will be happy to address them. We may be able to offer some modifications on the items in some cases.

We appreciate your understanding and cooperation.

Order Confirmation and Non-Refundable Charges Policy

To ensure a smooth and accurate ordering process, we kindly request that all customers confirm their orders via WhatsApp or email before placing them. This step helps us avoid any errors or misunderstandings.

Please note:

  • Orders placed by mistake or with incorrect details must be reported within 24 hours of placement.
  • In such cases, a 6% non-refundable fee will be charged to cover administrative and processing costs.

We highly encourage you to review your order carefully before finalizing it to avoid any unnecessary charges. If you have any questions or need assistance, feel free to contact us on WhatsApp or via email.

Tabby Payment Policy and Terms

Thank you for your understanding and cooperation!

Mlawan Gifts!